InsurCall
Policy & Claims AI Concierge
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Every call can move a claim forward.
InsurCall helps insurance teams handle policy questions and capture claims details - then brings people in when a decision needs human review.
Built with care. Designed for real insurance conversations.
InsurCall is developed specifically to support insurance operations teams, claims adjusters, and brokers. Answers are strictly grounded in your approved policy schedules, policyholder identities are verified through OTP, and consequential actions remain subject to human supervisor review.
Built for the calls that protect Indian policyholders.
Technology designed around how Indian insurance operations actually work.
When a vehicle is damaged on a highway or a family arrives at a hospital reception, every second matters. InsurCall provides an autonomous voice employee that speaks with empathy, verifies policyholder identity, captures First Notice of Loss with precision, and escalates complex requests to human adjusters without losing context.
From a conversation to a traceable insurance workflow.
Every customer call moves through an auditable, step-by-step pipeline. Click any phase below to inspect the data requirements, validation checks, and compliance rules applied.
Incoming Call
Inbound customer telephone line or WebRTC connection receives policyholder call.
Identity Verification
Verifies policyholder identity through phone lookup and cryptographic SMS OTP.
Intent Detection
Categorizes conversation into exact insurance workflow paths.
Approved Policy / Claim Lookup
Retrieves ground-truth coverage terms and active claim history.
Validated Next Action
Performs permitted operations such as filing FNOL report or sending claim summary.
Human Review When Required
Seamless handoff to human claims adjuster or policy underwriter.
Audit & Compliance Record
Stores immutable call recording, verbatim transcript, and compliance trail.
Workflows designed for real insurance operations.
InsurCall is not a generic conversation bot. Explore how the platform structures claims intake, verifies policy limits, and manages human escalation.
First Notice of Loss: Structured Intake
When a policyholder calls in distress after an incident, your AI assistant gathers mandatory details patiently without missing critical regulatory fields.
- Captures exact incident timestamp, location, and vehicle/property details
- Identifies missing photos or third-party FIR requirements
- Dispatches immediate SMS confirmation with document upload link
"Front bumper and right headlight assembly damaged after vehicle scraped barricade on Western Express Highway. No third-party injury reported."
From Incoming Distress Call to Structured Claims Docket
The platform transforms caller speech into structured claims data: incident coordinates, vehicle or property damage assessments, and police report references.
AI Assists the Evidence. Humans Retain Authority.
InsurCall strictly segregates read-only data extraction from consequential insurance commitments. Autonomous operations can never disburse settlement funds or deny coverage without human sign-off.
- Dual-control authorization matrix for high-risk endorsement changes
- Cryptographic audit event logs stored for insurance regulatory inspections
Make every insurance conversation count.
Give your policyholders a clearer path to the right answer.