Insurance Disclosures

What InsurCall provides

InsurCall builds software for insurance customer support workflows, including AI-assisted answering over WhatsApp and voice, structured claims-intake capture, and human review escalation.

The product is a software provider for organisations that already handle insurance relationships, not a general insurance company selling policies to end customers directly.

What InsurCall does not do

• It does not itself issue policies, set premiums, or bind coverage without a verified underwriting workflow.
• It does not independently approve or deny claims unless a specifically authorised and verified human decision workflow exists for the customer.
• It does not guarantee claim outcomes, coverage amounts, or settlement timelines.
• It does not act as an insurer, broker, corporate agent, or IRDAI-authorised intermediary unless documentary evidence and legal review establish that status.

Customer responsibility

The insurance organisation whose assistant, knowledge base or staff handle a customer remains responsible for its policies, coverage decisions, claim decisions, authorised advice, and compliance with applicable insurance and consumer-protection law.

AI-generated guidance must not be presented to customers as independent legal, medical or underwriting advice without human review where appropriate.

Current status

Pilot-stage feature classification. Additional insurance-specific disclosures must be completed before any product feature moves beyond the pilot into commercial use.