The terms under which a business customer may use InsurCall during its pilot programme.
Effective date: October 2026
InsurCall provides software that supports insurance customer conversations, including AI-assisted answers grounded in approved organisational knowledge, structured claims-intake information, and human escalation workflows.
The service is being operated in a pilot stage. Features, channels, integrations and availability may change, and some capabilities may be unavailable during the pilot.
Access is provided to invited business customers and their staff through the InsurCall console. The organisation that owns a workspace is responsible for determining who may access it and for the activity that occurs under its account.
The service must be used only for lawful customer-support and operations purposes. Submitting content that is unlawful, misleading, or intended to harm others, or using the service to generate unsolicited commercial communications without appropriate consent, is not permitted.
The initial channel is WhatsApp messaging through a configured WhatsApp Business Platform or authorised gateway integration. WhatsApp messaging depends on third-party terms, permissions and platform policies that the deploying business customer must accept.
InsurCall does not guarantee uninterrupted service, delivery, or availability because WhatsApp infrastructure, connectivity or provider behaviour may be outside InsurCall's control.
AI-generated answers are grounded where technically possible and may be incomplete or incorrect. The service does not, by itself, issue binding insurance policy decisions, guarantee coverage, approve or deny claims, or make underwriting decisions.
Consequential actions remain subject to authorised human review and approval workflows where implemented.
The service may be modified, suspended or discontinued, in whole or in part, during the pilot. Termination of a customer's use remains subject to the commercial terms agreed between the business customer and InsurCall, once those terms exist.
Liability, indemnity and dispute-resolution provisions must be completed and reviewed by qualified legal counsel before commercial use. Nothing in this page should be read as a substitute for legally advised agreements.
For terms and contracting questions, contact the InsurCall team at lightlanister@gmail.com.