How InsurCall handles support, privacy and grievance-related enquiries during the pilot.
Effective date: October 2026
The support and privacy contact for InsurCall is: lightlanister@gmail.com.
This address is supplied for the pilot and should be confirmed as the appropriate published contact before broader customer use.
Insurance-sector grievance obligations may apply to the deploying insurer or intermediary, separate from general support enquiries to InsurCall.
The presence of an automated assistant does not remove the underlying insurer's or broker's grievance responsibility where it holds the relevant legal role.
Uncertainty, complaints and adverse events can be routed through the escalation and human takeover workflows that InsurCall implements for business customers.
Escalation records should preserve conversation context, source references and required actions without duplicating placeholder records.
Write to the InsurCall grievance and support contact:
lightlanister@gmail.com